Cape Cellular Status

Oct 12, 2026, 1:58 AM → Oct 12, 2026, 2:40 AM · Cape App

1. Resolved

   The issue is now resolved. eSIMs download successfully and new sign ups are no longer blocked. Thank you again for your patience.

   Oct 12, 2026, 2:40 AM

2. Investigating

   After further investigation, we are still experiencing an issue that is causing all eSIM downloads to fail. At this time all new sign ups are paused while we work to resolve the issue.

   Oct 12, 2026, 1:58 AM

Oct 11, 2026, 10:50 PM → Oct 12, 2026, 1:29 AM · Cape App

1. Resolved

   The issue is now resolved. eSIMs download successfully and new sign ups are no longer blocked. Thank you for your patience.

   Oct 12, 2026, 1:29 AM

2. Investigating

   Engineers are still working on fixing this issue and new sign ups are still disabled. We thank you for your patience

   Oct 12, 2026, 1:07 AM

3. Investigating

   We are currently experiencing an issue that is causing all eSIM downloads to fail. At this time all new sign ups are paused while we work to resolve the issue.

   Oct 11, 2026, 10:50 PM

Sep 26, 2026, 5:38 PM → Sep 26, 2026, 10:06 PM · Cape App

1. Resolved

   The secondary numbers issue has now been resolved and secondary numbers are expected to receive messages.

   Sep 26, 2026, 10:06 PM

2. Investigating

   The Cape team has identified a potential root cause and is working to remediate now.

   Sep 26, 2026, 8:51 PM

3. Investigating

   Secondary numbers have not been receiving messages. Cape is investigating the incidient and seeking resolution.

   Sep 26, 2026, 5:38 PM

Sep 15, 2026, 5:56 PM → Sep 15, 2026, 8:10 PM · Network

1. Resolved

   The issue is now resolved

   Sep 15, 2026, 8:10 PM

2. Investigating

   Service has been restored. If you're still experiencing issues, we recommend the following steps:
   
   1. Restart your device
   2. Toggle Airplane Mode on and off
   
   If problems persist after trying these steps, please reach out to our support team and we can investigate further.

   Sep 15, 2026, 7:48 PM

3. Investigating

   Our engineering team has identified the issue and is working on a fix for all impacted devices. Thank you for your patience.

   Sep 15, 2026, 6:51 PM

4. Investigating

   We are currently investigating reports of voice call and SMS delivery issues affecting some users on Samsung devices. We will provide an update as soon as we have more information.

   Sep 15, 2026, 5:56 PM

Scheduled: Sep 3, 2026, 6:00 AM → Sep 3, 2026, 4:00 PM · Network

1. Completed

   Maintenance complete

   Sep 15, 2026, 6:47 PM

2. In progress

   Following last night's routine VoWifi maintenance, some VoWiFi (Wi-Fi Calling) devices may require a manual re-registration to restore service.

   If you are experiencing issues with wifi calling and Cape service, please toggle airplane mode on and off or restart your device.

   Thank you for your understanding.

   Sep 3, 2026, 12:33 PM

Aug 29, 2026, 2:49 PM → Aug 29, 2026, 6:44 PM

1. Resolved

   Inbound MMS service on the Cape network has been restored

   Aug 29, 2026, 6:44 PM

2. Investigating

   Cape engineers are continuing to investigate the MMS issue and deploy a fix as soon as readily available.

   Aug 29, 2026, 5:05 PM

3. Investigating

   Inbound MMS is still currently blocked for all subscribers on the Cape network. Cape is actively investigating and seeking resolution for this issue

   Aug 29, 2026, 3:36 PM

4. Investigating

   Inbound MMS is currently blocked for all subscribers on the Cape network. Cape is actively investigating and seeking resolution for this issue

   Aug 29, 2026, 2:49 PM

Scheduled: Jul 7, 2026, 3:00 AM → Jul 7, 2026, 11:00 AM · Network

1. Completed

   Maintenance is complete

   Jul 7, 2026, 1:28 PM

2. Scheduled

   In our continuous effort to improve service quality provided to our customers, a carrier partner will be performing MMS maintenance.

   During the maintenance period customers may see a slight delay in delivery of MMS messages. 

   Jul 6, 2026, 3:57 PM

Jun 24, 2026, 9:48 PM → Jun 24, 2026, 10:51 PM · Cape App

1. Resolved

   Engineers have rolled back changes and customers should no longer see authentication errors in the Cape app. Thank you for your patience.

   Jun 24, 2026, 10:51 PM

2. Investigating

   We are currently tracking issues with recovery in the Cape app on iOS. After a recovery some customers may get authentication errors in the Cape app. These errors do not impact Android and do not impact Cape network service. Our engineers are investigating.

   Jun 24, 2026, 9:48 PM

Jun 11, 2026, 8:44 PM → Jun 16, 2026, 5:04 PM · Network

1. Resolved

   The connectivity issue with our secondary roaming partner is now resolved. Thank you for your patience.

   Jun 16, 2026, 5:04 PM

2. Investigating

   We have identified an issue with a secondary roaming partner that may be causing some connection issues. Most customers are not impacted. If you are impacted, please restart your device and your connection should be restored.

   We will provide an update once this issue is fully resolved.

   Jun 12, 2026, 3:46 PM

3. Investigating

   We have identified an issue with an infrastructure provider that may be causing some call failures. We do not believe this is impacting all customers. If you are impacted, please restart your device and your calls should be restored.

   We will provide an update once this is issue is fully resolved.

   Jun 11, 2026, 10:50 PM

4. Investigating

   We're currently investigating reports of call failures affecting some customers. Our engineering team is actively working to identify the root cause and restore full service.
   
   You may experience:
   • Dropped calls
   • Difficulty placing or receiving calls
   
   No action is needed on your end at this time. We'll share an update as soon as we have more information.
   
   We apologize for the inconvenience and appreciate your patience.

   Jun 11, 2026, 8:44 PM

Jun 10, 2026, 6:29 PM → Jun 10, 2026, 9:31 PM · Network

1. Resolved

   Our network engineers are still working this issue but at this time there is no longer a user impact.

   If you are seeing issues with voice calls, please restart your device and wait 2-3 minutes to re-attach to the network. 

   Jun 10, 2026, 9:31 PM

2. Investigating

   This issue is no longer impacting more users but there may be some existing users who are unable to make calls or attach. If you are impacted, please restart your phone and then wait 2-3 minutes for your device to reconnect. 

   Jun 10, 2026, 7:40 PM

3. Investigating

   We are currently investigating an issue causing calls to fail immediately upon connection for some customers. Affected users may experience calls that attempt to connect but drop right away.
   
   Our team has identified the issue and is actively working on a resolution. We will provide further updates as our investigation progresses.

   Jun 10, 2026, 6:29 PM