Cape Cellular Status

Sep 15, 2026, 5:56 PM → Sep 15, 2026, 8:10 PM · Network

1. Resolved

   The issue is now resolved

   Sep 15, 2026, 8:10 PM

2. Investigating

   Service has been restored. If you're still experiencing issues, we recommend the following steps:
   
   1. Restart your device
   2. Toggle Airplane Mode on and off
   
   If problems persist after trying these steps, please reach out to our support team and we can investigate further.

   Sep 15, 2026, 7:48 PM

3. Investigating

   Our engineering team has identified the issue and is working on a fix for all impacted devices. Thank you for your patience.

   Sep 15, 2026, 6:51 PM

4. Investigating

   We are currently investigating reports of voice call and SMS delivery issues affecting some users on Samsung devices. We will provide an update as soon as we have more information.

   Sep 15, 2026, 5:56 PM

Scheduled: Sep 3, 2026, 6:00 AM → Sep 3, 2026, 4:00 PM · Network

1. Completed

   Maintenance complete

   Sep 15, 2026, 6:47 PM

2. In progress

   Following last night's routine VoWifi maintenance, some VoWiFi (Wi-Fi Calling) devices may require a manual re-registration to restore service.

   If you are experiencing issues with wifi calling and Cape service, please toggle airplane mode on and off or restart your device.

   Thank you for your understanding.

   Sep 3, 2026, 12:33 PM

Aug 29, 2026, 2:49 PM → Aug 29, 2026, 6:44 PM

1. Resolved

   Inbound MMS service on the Cape network has been restored

   Aug 29, 2026, 6:44 PM

2. Investigating

   Cape engineers are continuing to investigate the MMS issue and deploy a fix as soon as readily available.

   Aug 29, 2026, 5:05 PM

3. Investigating

   Inbound MMS is still currently blocked for all subscribers on the Cape network. Cape is actively investigating and seeking resolution for this issue

   Aug 29, 2026, 3:36 PM

4. Investigating

   Inbound MMS is currently blocked for all subscribers on the Cape network. Cape is actively investigating and seeking resolution for this issue

   Aug 29, 2026, 2:49 PM

Scheduled: Jul 7, 2026, 3:00 AM → Jul 7, 2026, 11:00 AM · Network

1. Completed

   Maintenance is complete

   Jul 7, 2026, 1:28 PM

2. Scheduled

   In our continuous effort to improve service quality provided to our customers, a carrier partner will be performing MMS maintenance.

   During the maintenance period customers may see a slight delay in delivery of MMS messages. 

   Jul 6, 2026, 3:57 PM

Jun 24, 2026, 9:48 PM → Jun 24, 2026, 10:51 PM · Cape App

1. Resolved

   Engineers have rolled back changes and customers should no longer see authentication errors in the Cape app. Thank you for your patience.

   Jun 24, 2026, 10:51 PM

2. Investigating

   We are currently tracking issues with recovery in the Cape app on iOS. After a recovery some customers may get authentication errors in the Cape app. These errors do not impact Android and do not impact Cape network service. Our engineers are investigating.

   Jun 24, 2026, 9:48 PM

Jun 11, 2026, 8:44 PM → Jun 16, 2026, 5:04 PM · Network

1. Resolved

   The connectivity issue with our secondary roaming partner is now resolved. Thank you for your patience.

   Jun 16, 2026, 5:04 PM

2. Investigating

   We have identified an issue with a secondary roaming partner that may be causing some connection issues. Most customers are not impacted. If you are impacted, please restart your device and your connection should be restored.

   We will provide an update once this issue is fully resolved.

   Jun 12, 2026, 3:46 PM

3. Investigating

   We have identified an issue with an infrastructure provider that may be causing some call failures. We do not believe this is impacting all customers. If you are impacted, please restart your device and your calls should be restored.

   We will provide an update once this is issue is fully resolved.

   Jun 11, 2026, 10:50 PM

4. Investigating

   We're currently investigating reports of call failures affecting some customers. Our engineering team is actively working to identify the root cause and restore full service.
   
   You may experience:
   • Dropped calls
   • Difficulty placing or receiving calls
   
   No action is needed on your end at this time. We'll share an update as soon as we have more information.
   
   We apologize for the inconvenience and appreciate your patience.

   Jun 11, 2026, 8:44 PM

Jun 10, 2026, 6:29 PM → Jun 10, 2026, 9:31 PM · Network

1. Resolved

   Our network engineers are still working this issue but at this time there is no longer a user impact.

   If you are seeing issues with voice calls, please restart your device and wait 2-3 minutes to re-attach to the network. 

   Jun 10, 2026, 9:31 PM

2. Investigating

   This issue is no longer impacting more users but there may be some existing users who are unable to make calls or attach. If you are impacted, please restart your phone and then wait 2-3 minutes for your device to reconnect. 

   Jun 10, 2026, 7:40 PM

3. Investigating

   We are currently investigating an issue causing calls to fail immediately upon connection for some customers. Affected users may experience calls that attempt to connect but drop right away.
   
   Our team has identified the issue and is actively working on a resolution. We will provide further updates as our investigation progresses.

   Jun 10, 2026, 6:29 PM

Jun 9, 2026, 1:18 PM → Jun 9, 2026, 2:21 PM · Network

1. Resolved

   Our network engineers are still working this issue but at this time there is no longer a user impact. If you are seeing issues with voice calls, please toggle airplane mode on and off on your device.

   Jun 9, 2026, 2:21 PM

2. Investigating

   Our network engineers are still working to fix this issue for users that are impacted. If you are impacted please try toggling airplane mode on and off on your device and making the call again.

   Jun 9, 2026, 1:49 PM

3. Investigating

   Some customers are experiencing issues with voice calls. Data is functioning properly. Network engineers are investigating and implementing a fix. We apologize for the inconvenience

   Jun 9, 2026, 1:18 PM

Jun 8, 2026, 2:11 PM → Jun 8, 2026, 9:12 PM · Network

1. Resolved

   Our network engineers are still working this issue but at this time there is no longer a user impact. If you are seeing issues with calls or SMS, please toggle airplane mode on and off on your device.

   Jun 8, 2026, 9:12 PM

2. Investigating

   We are seeing some issues with inbound and outbound calls failing. SMS, MMS, and data are working fine.
   
   If you're experiencing issues please toggle airplane mode toggle to reattach.
   
   Our network engineers are working to fix the issue.

   Jun 8, 2026, 2:11 PM

Jun 5, 2026, 1:38 AM → Jun 5, 2026, 2:14 AM · Network

1. Resolved

   This issue is now resolved. If you are seeing issues with voice calls or SMS, please toggle airplane mode on and off on your device or reach out to our support team.

   Jun 5, 2026, 2:14 AM

2. Investigating

   We have identified root cause and have fixed the issue with voice calls and SMS. We are monitoring the fix to verify success

   Jun 5, 2026, 1:58 AM

3. Detected

   We are investigating an issue that may impact the ability to make voice calls and send SMS. We will provide an update as soon as one is available

   Jun 5, 2026, 1:38 AM